Quick answer: Managed IT services hand the day-to-day running of your technology to an outside team that monitors, secures, and supports it for a predictable monthly fee. Hatchway provides fully managed IT to small businesses across Metro Vancouver, typically CA$150 to $200 per user per month, covering 24/7 monitoring, cybersecurity, help desk, patching, and backup. It replaces the cost and coverage gaps of a single in-house hire with a whole team.
What is included in managed IT
- 24/7 monitoring of servers, networks, and devices to catch issues before they cause downtime.
- Cybersecurity with endpoint protection, patching, and threat response.
- Help desk for everyday staff support.
- Cloud and backup management, including Microsoft 365 and disaster recovery.
- Vendor management and IT strategy, so you have one point of contact.
Who managed IT is for
Fully managed IT suits Vancouver businesses with little or no internal IT, or those that have outgrown ad-hoc support. If you already have an in-house IT person, co-managed IT pairs them with our specialists for security and after-hours coverage. We work predominantly with professional services firms, but support a range of industries across Metro Vancouver.
Managed IT for law firms and professional firms
Professional firms depend on secure access to email, files and line-of-business applications. We help law firms and other professional practices protect confidential client information, support hybrid teams and reduce interruptions, with a local team that explains recommendations in plain English.
How much does managed IT cost in Vancouver
Fully managed IT runs about CA$150 to $200 per user per month, so a 10-person firm budgets roughly CA$1,500 to $2,000 per month. Pricing is transparent with no hidden costs, and projects are scoped and quoted individually. For a full breakdown of tiers and what drives the price, see our guide on how much managed IT support costs in Vancouver.
Why choose Hatchway
We are locally owned and operated, with Vancouver-based teams who answer in plain English. Our partnerships with Microsoft, Cisco Meraki, ESET, and Lenovo mean stronger support and preferential pricing. Not sure whether managed or co-managed fits, or whether to keep IT in-house? Our comparison of managed IT versus hiring in-house walks through it.
Frequently asked questions
What are managed IT services?
Managed IT services means an external provider runs your IT environment for a fixed monthly fee, including monitoring, security, help desk, and maintenance, instead of you handling it in-house or calling for help only when something breaks.
How much do managed IT services cost in Vancouver?
Fully managed IT in the Greater Vancouver area typically costs CA$150 to $200 per user per month, or roughly CA$1,500 to $2,000 per month for a 10-person firm, depending on security and compliance needs.
Do you support businesses across Metro Vancouver?
Yes. Hatchway is based in Richmond and supports small and medium businesses throughout Metro Vancouver, both on-site and remotely.
Want managed IT scoped for your team? Book a free IT assessment and we’ll quote your environment.
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